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The Automobile Club Association (ACA) and ACTA, subsidiary of ARC Europe Group, partners for “Assist” and Mobility Guarantee

Electro-mobility, digital service and more… The ACA is evolving its assistance offer to meet the evolving needs of its members and in the vehicle fleet sector.

Therefore, ACA members have benefited from ACTA services for their roadside assistance since January 1st, 2020.

ACTA is a subsidiary of ARC Europe Group, the largest of supplier of B2B roadside assistance and mobility services in Europe with an outstanding network in more than 40 European countries. The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

Due to the common history of Automobile Clubs within the assistance fields and with ACTA, ACA members will benefit from a particular expertise, bringing in a remarkable level of repairing vehicles on the spot, the deployment of new assistance solutions, for example for electric vehicles and a new approach in predictive maintenance” explains Didier Bollecker, President of ACA.

“+” For + Mobility

  • Electro-mobility: Being peaceful, the end of the anxiety of the battery failure

ACTA-ACA assistance partnership:

– Guarantees the intervention of authorized dealerships to intervene on electric vehicles

– Offers a unique mobile charger service, that allows you to recharge an electric vehicle with a battery failure along the roadside (10 km of autonomy recovered in 10 minutes of recharging)

  • “My Assist” digital service: Being reassured in stressful situations

“My Assist” allows you to follow in real time, on your smartphone, the processing of your assistance file, see the movement of the convenience store and have an arrival time calculated based on traffic.

  • Response time and on-site repair: Being able to return home as quickly as possible

Thanks to a network of 1,000 convenience stores and dealerships, expertise on roadside repair on the spot; drivers could receive assistance in 45 minutes, where 50% of cases continue their journey with their own vehicle after an on-site repair.

We are delighted to start this collaboration with the Automobile Club Association. Together, we share a common history and values coming from the large family of European Automobile Clubs, we have an identical vision of mobility and customer-oriented service. This partnership is win-win: ACTA brings to ACA its know-how in roadside assistance, and ACA brings to ACTA its expertise on club services such as legal assistance and road safety” concludes Raphaël Guignier, General Manager of ACTA

From left to right : Raphaël GUIGNIER, CEO ACTA, Didier BOLLECKER President ACA and Stefano SARTI, Managing Director ARC Europe Group

 

Contact Details:

Diana Dumois

Head of Corporate Communication and Public Relations

ARC Europe Group

diana.dumois@arceurope.com

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Jorge F. Delgado, RACE’s CEO joins Russian AutoMotoClub as Board Adviser

RACE’s CEO, Jorge F. Delgado, appointed Board adviser to the largest independent Russian Roadside Assistance company

The Russian AutoMotoClub (RAMC), roadside assistance company, it is a subsidiary of the largest European roadside assistance and mobility organization, the ARC Europe Group, being RACE a founding member for almost 30 years.

The Board of Directors of RAMC (Russian AutoMotoClub), which is the largest independent roadside assistance company in the Russian Federation, has appointed RACE’s CEO, Jorge F. Delgado as Strategic Board Adviser.

One of the main reasons which led the Russian company to make this decision, was to take advantage of the accumulated experience of RACE, as the first roadside assistance company in Spain, with its more than 10 million partners and customers, in the areas of digital transformation, efficiency generation, as well as strategic business development.

After his appointment, RACE’s CEO has stated that: “This incorporation to the Board of RAMC, is one more example of RACE’s influence in the market of mobility assistance in Europe, equally by the size of our business, as by the leadership in the quality of our service provision, supported by the absolute superiority of our technological proposal”.

References:

https://www.race.es/area-de-prensa/nombramento-jorge-f-delgado-consejero-de-RAMC

 

Media Contact:

Diana Dumois

Head of Corporate Communication & Public Relations

diana.dumois@arceurope.com

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ARC Europe & HERE Mobility join forces to Pilot Digital Taxi Solutions in Smart Roadside Assistance services

Anticipating future customer demand for the digitalization of mobility services, ARC Europe and HERE Mobility are partnering in order to explore the solution of offering a Taxi through a mobility marketplace in the context of roadside assistance.

Following the successful launch of the Smart Roadside Assistance (RSA) services to major OEMS in the European market, ARC Europe is taking the lead in integrating Digital Taxi solutions in its digital assistance ecosystem.

The scope of this partnership is to deliver an additional mobility solution, by offering taxi services in order to keep drivers mobile after an incident occurs.

ARC Europe group aims to integrate in its digital ecosystem a simple and seamless pan European solution, which will complement the Digital Roadside Assistance process.

Thus, following an incident, the beneficiary will be able to not only request and track the assistance patrol vehicle from any digital interface (smartphone or car dashboard), but also to request, book and track a Taxi in real time.

The HERE Mobility Marketplace is a global and open platform that aggregates all transportation options in real time, including taxis, private hires, and public transport worldwide. Through the HERE Mobility Marketplace, ARC Europe can provide smooth and reliable end-to-end transportation services to their customers, managing all customer requests via a single, streamlined dashboard.

We are proud to partner with ARC Europe to add the HERE Mobility Marketplace to their services,” said Liad Itzhak, SVP, Head of HERE Mobility. “This partnership enables us to provide ARC Europe’s customers the added value of a seamless, safe ride according to their needs.”

Stefano Sarti, Managing Director stated that: “We identified the strategic similarities we both have in our fields. Our main B2B customers are car manufacturers in Europe facing digital transformation, moving from car ownership to car usage and looking for a convenient experience also in the assistance context.

We believe that our partnership with HERE Mobility and the accessibility via the HERE Mobility Marketplace will facilitate such transformation.

About HERE Mobility

HERE Mobility is the mobility business unit of HERE Technologies, aiming to democratize the mobility ecosystem in order to achieve mobility efficiency. With its cutting-edge technology, HERE Mobility has created an open and competitive smart mobility marketplace for all transportation services, connecting mobility supply and demand in real-time to empower people and businesses worldwide.

By providing the right tools and technologies, HERE Mobility makes mobility easy to use and accessible for everyone worldwide. Since HERE Mobility’s launch in January 2018, transportation suppliers from over 500 cities in Europe, the U.S., and Latin America have joined the HERE Mobility Marketplace, with a total of more than 2 million vehicles. The HERE Mobility Marketplace is already operational in dozens of cities worldwide including LA, Amsterdam, Athens, and Barcelona and is expected to open in over 100 cities in 2019. Learn more.

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group shareholders are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

 

HERE Mobility Media Contact

Allison Grey

Headline Media

allison@headline.media

+1.323.283.8176

 

ARC Europe Group Media Contact

Diana Dumois

Head of Corporate Communication & PR

Diana.dumois@arceurope.com

https://arceuropegroup.com

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ADAC named Road Patrol Team of the year

From 1 to 4 October, FIA Region I and ARC Europe Group organised the annual Road Patrol Training for Excellence. 20 road patrol teams from 19 European countries gathered to test their road assistance abilities and learn best practice to help motorists get back on the road.

After extensive training and competition, ADAC (Germany) won the title of Road Patrol Team of the Year. AMZS (Slovenia) came second, and ÖAMTC (Austria) third.

FIA Region I President, Mr Thomas Møller Thomsen said: “Clubs participation to this event means a lot. It means they are committed to constant learning in order to bring Club members the best roadside assistance on the market”.

Stefano Sarti, Managing Director of ARC Europe Group, said: “The evolution of the existing car park, in addition to new vehicles on the road has increased in terms of connectivity & electro mobility along with different requirements to assisting them; where there is a challenge in repairing more sophisticated car breakdowns, there are opportunities for our road patrols to share, learn and experience from each other and develop new diagnostic skills for the immediate future

The two intensive training days focused on E-mobility, from Electric Vehicles and e-bikes to charging station assistance. Teams also worked on advanced diagnostics, as well as electrical diagnostics and batteries.

The event was kindly hosted by the Koninklijke Nederlandse Toeristenbond (ANWB) in Utrecht, The Netherlands. This year, trainers came from Koninklijke Nederlandse Toeristenbond (ANWB), as well as Club Logistic Services (CLS)ex and Starter24.

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ARC Europe and EVBox announce Pan-European strategic partnership to assist EV-driving customers at the charging station.

ARC Europe and EVBox announce Pan-European strategic partnership to assist EV-driving customers at the charging station.

ARC Europe, the largest supplier and pioneer of B2B roadside assistance and mobility solutions in Europe, and one of the global leaders in electric vehicle charging stations EVBox, have signed a strategic partnership to enhance the electrical shift in providing charging station assistance.

The scope of the EV (electric vehicle) assistance partnership is to provide 24/7 technical support to EVBox customers across Europe; specifically, in the Netherlands, Belgium, Luxembourg, Norway, Sweden, Denmark, and Finland. This partnership is also expected to expand into France, England, Germany, Italy, and Spain in 2020.

By entering into this strategic partnership with EVBox, ARC Europe will simultaneously enhance existing call center capabilities, providing remote technical support to EVBox customers facing issues at a charging station, and provide pan-European support with knowledgeable EV specialists.

Kristof Vereenooghe, CEO of EVBox, says: “As more and more people switch to driving electric, providing the right service and road support becomes a crucial part of our offering. Our customers have to feel that no matter where they are or at what time, we will offer them the support to get back on the road. Our Pan-European collaboration with ARC Europe allows us to live up to these expectations, and we’re excited to continue expanding our European coverage.”

Strong investments from charge point operators, OEMs, and governments show a clear trend for future charge stations. An expected 1 million private and public chargers will be available in Europe as of 2020, growing to an expected 15 million by 2030.

To meet the high demand for EV chargers in Europe, the industry is estimated to spend $17 billion to meet the needs of EV drivers.

Ensuring full coverage for European EV-drivers

As the leader in the driving assistance landscape, ARC Europe’s collaboration with EVBox will extend and develop assistance services, and anticipate future customer demands as part of a natural evolution of the industry, including destinations from home to the office and along the route (roads, highways) to ensure full assistance coverage of EV-driver’s journeys.

Stefano Sarti, ARC Europe Group Managing Director said: “We will also provide assistance on the road thanks to our mobile charging modules, empowering the concept, from Home-Office-Home and on the way; we will always be behind EVBox to assist EV drivers”.

In addition Mr. Sarti mentioned: “By supporting EV drivers, we are as well helping the OEM’s and Fleet companies to enrich their stress free EV offer & peace of mind”.

In addition, the ARC Europe Group recently developed a standardized pan-European EV maintenance standard for roadside assistance by setting-up unique tooling, equipment, and training guidelines for over one thousand road patrols in the BeNeLux area. This maintenance standard currently includes electric vehicles safety measures and repair methods, allowing assistance providers to handle safely any EV incident.

About EVBox

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 75,000 charging points across more than 55 countries worldwide, EVBox drives sustainable mobility, by bringing durable electric vehicle charging solutions to the world. Since March 2017, EVBox is a part of ENGIE. In 2018, EVBox acquired ultra-fast charging station manufacturer EVTronic.

https://evbox.com 

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ACTA becomes ISO 18295-1

ACTA becomes ISO 18295-1: Customer Contact Centers, a certification that attests a high level of service and quality to its customers.

The ARC Europe Europe Group sincerely takes this opportunity to thank all our employees for their daily involvement!

Source: ACTA

https://www.acta-assistance.com/

ARC Europe Group Correspondent: Diana Dumois

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ACTA innovates with their new mobile charger for Electric Vehicles

This week, ACTA have officially launched their mobile charging unit, specifically for electric vehicle. The charging unit comes as a result of the partnership between ARC Europe Group and CLS.

The trend towards E-mobility is clear, the sales of electric vehicles will continue to gain momentum and OEMs have put clean mobility high on their agenda for the years to come, leading to a transformation of the automotive industry and the future of mobility. This evolution will impact the current ecosystem and the assistance we need to provide.

In 2017, ARC Europe Group and Club Logistics Services (CLS) collaborated on a leading project to address one of the major mobility trends associated with lowering levels of pollution, C02 emissions and lowering fuel consumption. ARC Europe Group, roadside assistance leader aims to satisfy their OEM partners, bring solutions to their network of dealers and respond to end consumer clear needs and expectations. CLS offers expertise and experience in innovative charging solutions. The first achievement of this partnership is the mobile charger for EVs.

Always tasked to bring the best innovative solutions to their customers, ACTA, subsidiary of ARC Europe Group, ordered their mobile charger as soon as it was available and are pleased to introduce their first unit, which it is the first one in France. The new patrol vehicle will be operational in Paris as of November 2018.

We are proud to be the pioneers, along with ACTA and CLS in the EVs industry to keep our leadership in roadside assistance, to enable and facilitate the ultimate customer mobility and build a complete new ecosystem, where OEMs, ARC Europe Group, and EV’s infrastructure, partner up to guarantee a safe journey to future eDrivers in France and throughout Europe.” Stated: Stefano SARTI, Managing Director of ARC Europe Group.

Moreover, Raphaël GUIGNIER, Managing Director of ACTA said that “ACTA keeps on innovating and commits to E-mobility. We already offer to our client a wide range of specific services for electric vehicles, such as: breakdown repairs and towing with a specific process and by skilled staff, customer service for car sharing, hotline for charging stations”.

The mobile charger is a modular system made up of three separate packs boxes for easy installation and flexibility. Two of the cassettes house eight of the Lithium cells in each, one additional cassette has the control systems. They are modular, easy to move and can easily be put in other locations or other service vehicle. The weight and dimension of each unit is adapted for ease of carrying, meaning that they can be used in a non-accessible place for a vehicle, for example like a basement. The on-board charging system has been developed within the patrol vehicle that delivers battery power to Electric Vehicles. The battery pack can recharge using the vehicles power while driving in between road service calls and is compatible with a wide range of vehicles.

This solution will comfort end consumer fears, and it is a B2B solution for an OEM and a long-term leasing company, helping avoid towing charges and helps to build a unique and rewarding service.

This new offer extends the current E-mobility services offered by ACTA (breakdown repairs and towing of EVs by skilled staff, customer service for car sharing, hotline for charging stations, …). In addition, ACTA will not stop there, the aim is to have more mobile chargers and propose alternative solutions to the E-mobility assistance.

Stuart DAVIES, CEO CLS said “CLS is proud to partner with ARC Europe Group and ACTA in supporting France’s adoption of Electric Vehicles. Like when motor vehicles first hit the roads over some 100 years ago and founding automobile clubs started carrying fuel cans for stranded motorist. ACTA’s road service vehicles have had to adapted to the change in technology and service demands.

About ACTA
ACTA is a group subsidiary of ARC Europe founded in 1992 by the main European automobiles clubs and is the leader of the roadside assistance in France with clients such as OEMs, rental car companies, dealers, car sharing companies and car fleet. ACTA realised in 2017 a turnover of €69 Million, an increase of 5% since 2016. Every year, ACTA handle with more than 375 000 assistance packages with 500 collaborators (700 during summer period) and deal with almost 2,5 Million of on the multichannel platform.

About ARC Europe Group
ARC Europe Group is the holding company of ACTA and it the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group shareholders are ADAC, AA, ANWB, ACI, ÖAMTC, RACE, TCB & TCS. The Network gathers 42 partners, cover 46 Million of vehicles and have a fleet of 60 000 patrolmen and towing trucks.

About CLS
Club Logistics Services (CLS) is an Australian owned company based in Europe in The Netherlands. Currently their primary business is aiding Motoring Clubs in Europe build their Mobile Battery Programs, with discussions and projects currently underway to extend their service offering.

Press Contact
Diane Dumois
Head of Corporate Communication & PR
diana.dumois@arceurope.com

 

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ANWB NAMED ROAD PATROL TEAM OF THE YEAR

For the second year in a row, Koninklijke Nederlandse Toeristenbond (ANWB) was awarded the title Road Patrol Team of the Year by FIA Region I and ARC Europe Group following three days of intensive training and competition at the annual Road Patrol Training for Excellence. In second place were Automobile Association UK (AA UK) and Auto-Moto Zveza Slovenije (AMZS).

FIA Region I President, Mr Thomas Møller Thomsen said: “Breakdown assistance remains a core business of many Clubs. The event brings Clubs together and gives them a chance to learn from each other. Patrol teams receive training from some of the best experts here and in the end this benefits members who get the highest quality assistance when they need us.’’

Stefano Sarti, Managing Director of ARC Europe Group, said: “ARC Europe Group proudly recognize the hard work and commitment of our road patrols, it’s due to their day to day efforts, that we are known for high-quality services in roadside assistance. The Road Patrol Training for Excellence it’s instrumental for us, we strongly value our patrol men and we would like to honor them with this prize and fulfill our goal, to become the best mobility partner for our customers, in addition to developing new business lines and getting motorists back on the road.”

The event took place from 25 to 28 September 2018 in Vienna, Austria and was hosted by the Österreichischer Automobil-, Motorrad- Und Touring Club (ÖAMTC).

FIA Region I and ARC Europe Group are the main organisers of the event where 19 road patrol teams from across Europe come together to learn the latest techniques and best practice for roadside assistance to help get motorists back on the road. This year, trainers came from two clubs Österreichischer Automobil-, Motorrad- Und Touring Club (ÖAMTC) and the Touring Club de Suisse (TCS), as well as two companies Club Logistic Services (CLS) and ProLux.

About the Road Patrol Training for Excellence

FIA Region I and ARC Europe Group have joined forces to create a best in class training for the road patrol teams in member organisations. The training aims to increase the overall standard of roadside assistance services offered by the participating road patrol teams and to achieve a universally high level for the quality of services offered by FIA Region I Clubs and ARC Europe Group members throughout Europe. Participants in the Road Patrol Training for Excellence will benefit from access to cars from different car brands under contract with ARC Europe Group and learn about common breakdown causes, specific repair information and new car technologies for each of these brands. The event will include both training and assessment sessions and, upon completion, a certification of training. The team achieving the highest scores during the assessment sessions is awarded the title of “Road Patrol Team of the Year”.

For more information:
ARC Europe Group
communication@arceurope.com

Diana Dumois
Head of Corporate Communication & PR
diana.dumois@arceurope.com

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ARC Europe Group and Club Logistics Services Extended Partnership

EN/FR – Press Release

ARC Europe Group and Club Logistics Services Extended Partnership
Streamlining environmental benefits, as governments need support to reduce CO2 emissions globally

Vehicle manufacturers started seeing themselves as mobility service providers a while ago.  Together with their suppliers, they invest heavily in digitization and electric mobility in a quest towards diminishing the ecological footprint of transportation ecosystems.

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Road Patrol Training for Excellence 2017

ANWB named Road Patrol Team of the Year

ANWB, The Netherlands was awarded the title Road Patrol Team of the Year by FIA Region I and ARC Europe Group following three days of intensive training and competition at the annual Road Patrol Training for Excellence. In second place was TCB, Touring Club Belgium and HAK, Croatia in third with a special price for EuroAsista, Lithuania.

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