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About: Fanny.DENEYER@arceurope.com

Recent Posts by Fanny.DENEYER@arceurope.com

System Engineer (IT-SSE)

Primary Objectives:

Senior System Engineer (SSE) is in charge of installation, maintenance, troubleshooting and design of a hybrid IT environment using both Microsoft virtualization technology and Azure; including the networking aspects, ensuring all the business and the technical requirements are met. This environment is spread over multiple sites in Europe and working together with other IT staff and teams all over Europe will be essential. SSE will be working in an international environment with a flat organizational structure where initiative is expected and appreciated. Together with the developer, support and management teams, SSE will be a part of delivering IT services with a real impact on human lives in over 42 countries. SSE also ensures that all IT systems will operate according to the desired level of security decided in agreement with the HPI per the business requirements and ARC strategy, and to the applicable Data Privacy (GDPR) regulations.

Job responsibilities and authorities:

  • To install, maintain, troubleshoot and design of a hybrid IT environment using both Microsoft virtualization technology and Azure; and including the networking aspects.
  • working within the team consisting of fellow system engineers reporting to the HPI
  • To design the infrastructure parts of solutions together with architects and developers; critical thinking and outside-the-box proposals are more than welcome.
  • To lead in planning and implementing changes to infrastructure with the goal of enhancing performance and security.
  • To perform and manage IT operations, migrations and disaster recovery operations.
  • To plan and perform software and operating system upgrades and track system/software licensing.
  • To provide 2nd – 3rd level support (help desk) by troubleshooting problems related to network or platform performance, when needed.
  • To document process and troubleshooting material related to systems/networks software and hardware.
  • Provide technical guidance and assistance to other IT Engineers and IT support teams.
  • Perform capacity planning, performance monitoring and tuning, backup/recovery, problem isolation, root cause analysis and resolution, including creation of the preventative measures.
  • To ensure disaster recovery plans are up to date, fully operational and fully in line with the ARC business continuity plan.
  • Support and contribute to the ISO certification for the related processes.

 

Skill requirements and personal attributes:

  • Minimum 10 years hands-on experience as a system engineer
  • Bachelor in a related IT field or equivalent through experience
  • Certifications are a plus but certainly not a necessity
  • English is the primary language, other languages are a benefit but not a necessity
  • Proven experience with Microsoft virtualization, Office 365, Azure, Intune and core components like AD, DHCP, DNS and File & Print
  • Proven experience with both server-side and client-side Microsoft operating systems
  • Proven experience in Networking (LAN, WAN, WLAN, switching, routing, firewall, load balancer, …)
  • Advantage to have experience with Linux based systems
  • Advantage to have experience with Atlassian products like Confluence, JIRA and Bitbucket
  • Advantage to have experience with docker and kubernetes
  • Advantage to have networking experience with managed switches, routers, firewalls and load balancers
  • Advantage to have experience with VMware virtualization
  • Advantage to have experience with storage systems
  • Advantage to have experience with security
  • No fear of documentation; creating, updating and maintaining.
  • Working knowledge of ITIL
  • Basic knowledge of project management

 

Internal and external contacts:

  • All teams in ARC Europe Group
  • Technical contacts from ARC Europe Network and its providers
  • External teams & consultants in the scope of IIT.
  • IT Suppliers and representatives

 

Other Authority 

  • Administrator level access to the IT and network systems of ARC.

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.
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Personal Assistant

Your responsibilities:

As a Personal assistant, you will be the right hand of 2 directors (Finance and Operations). Your main responsibilities will be the following:

  • To screen phone calls, enquiries and requests, and handling them when appropriate;
  • To organize and maintain diaries and to make appointments;
  • To produce documents, briefing papers, reports and presentations;
  • To organize and attend meetings/conference calls and to ensure the team is well prepared for meeting and provide complete minutes;
  • To devise and maintain office systems, including data management and filing
  • To book all travel (flights, hotels, car rental, transport) with best price conditions for the Directors and their teams and handle travel expense reports for Directors;
  • To ensure all required follow-up and reporting and to support the departments in other ad-hoc tasks if needed;
  • To carry out background research on internet and to present solutions:
  • To perform a wide variety of administrative tasks in the structure of the Assistant Pool.

 

Your profile:

  • Bachelor or master degree;
  • Min 5 years of  experience as Personal Assistant;/Management Assistant;
  • Team player while being able to act independently:
  • Sense of ownership, discretion and confidentiality;
  • Excellent interpersonal contact and professional manners in multicultural environment;
  • Team player while being able to act independently;
  • Excellent English, knowledge of French or Dutch, other languages are an  asset;
  • Stress resistant and able to handle multiple demands simultaneously;
  • Excellent skills in Powerpoint, MS Excel, MS-Word and MS-Outlook;
  • High responsiveness to call to action, accurate (precise) in communication;
  • Service/support minded and very enthusiastic;
  • Willing to travel occasionally.

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.
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Digital Process Developer

Your role & responsibilities:

As Digital Process Developer, you are in charge of leading, facilitating and monitoring the implementation of new Digital Road Side Assistance processes within the network of Service Providers mainly in customer care centers. You deliver on time the required quality.

You will be in contact with:

  • Digital representatives in Service Providers Operations
  • Digital Program Manager
  • All project teams that are in the scope of the Digital Program

 

Job responsibilities and authorities:

  • Ensure development and implementation of Digital RSA within the Service Provider Network by monitoring planning’s and execution plans of service providers;
  • Design and develop digital operational processes to support Digital Road Side Assistance including cross border situations in close cooperation with Head of Operations and service providers Operations Manager;
  • Define together with IT Business Analyst, service provider and OEM the minimum set of data to support the successful implementation of the process;
  • Promote and ensure process standardization amongst ARC Europe Service Providers;
  • Support Service providers operations department in transition to digital RSA;
  • Organize, coordinate and perform all relevant scenario tests during development of Digital RSA;
  • Organize, coordinate and supervise all end-to-end tests before GO live;
  • Be the SPOC for Digital RSA operations of ARC Europe contracts;
  • Promote and organize best practice exchange;
  • Provide resolution for problems;
  • Report on project status.

 

Profile:

  • Master degree in Business, Applied Economics, or similar.
  • Min 5 years of relevant experience;
  • Digital oriented and strong interest and affinity with the new trends
  • Analytical and structured;
  • Bring leadership and power of conviction;
  • Persistent;
  • Open minded but also Detail-minded and well organized;
  • Good organizational skills and capacity to deliver on allocated tasks and respond in a timely manner to deadlines;
  • Ability to manage priorities;
  • Task-orientated, responsible and autonomous, and continuously improvement-minded;
  • Strong inter-personal and communication qualities within a multi-national context, including discretion, confidentiality, diplomacy and tolerance;
  • Experience in mobility service delivery and or in operational departments within assistance environment

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.

 

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