Skip to Content

Category Archives: Careers

Human Resources Manager

Primary Objectives:

ARC EUROPE is looking for an experienced Human Resources Professional to build up solid HR practices and increase the impact of HR department in this growing SME environment.

The HRM will be responsible for delivering the HR strategic plan, leading a team of up 2 people and providing sound advice to senior management on all HR topics.

The goal is to ensure that all HR needs of the company are being met and are aligned with all business objectives.

Responsibilities:

  • Implement the HR Strategy as defined previously by management;
  • Employee Communications;
  • Oversee all HR initiatives, systems and processes;
  • Monitor adherence to internal policies and legal standards;
  • Anticipate and resolve litigation risks;
  • Improve HR data analytics and metrics and ensure reporting;
  • Supervise the work of a small HR team and provide guidance;
  • Coach line managers and deal with people issues and complaints;
  • Take ownership of the HR Budget.

 

Skill requirements and personal attributes:

  • A proven experience of min 10 years in Human Resources, mainly in soft but also hard HR with at least a first management position;
  • Degree in human resources, business administration or equivalent,
  • Full understanding of the way an organization operates to meet its objectives;
  • Fluent in English, French and Dutch,
  • Outstanding communication and interpersonal skills;
  • Result oriented and fact driven;
  • Excellent knowledge of Belgian employment legislation and regulations;
  • Thorough knowledge of human resource management principles and best practices;
  • Strong business acumen partnered with a passion for the human element;
  • Knowledge of data analysis and reporting;
  • Experience in projects and process management
  • Excellent organizational and leadership skills;
  • Potential to grow to an international role.

 

What we offer:

  • An exciting job with plenty of variety in a high level, international SME , multicultural & multilingual environment and the ability to influence the future of the sector;
  • Salary package in line with responsibilities and market expectations;
  • Easy access office location in Brussels close to the NATO headquarters and Airport.
0 0 Continue Reading →

System Engineer (IT-SSE)

Primary Objectives:

Senior System Engineer (SSE) is in charge of installation, maintenance, troubleshooting and design of a hybrid IT environment using both Microsoft virtualization technology and Azure; including the networking aspects, ensuring all the business and the technical requirements are met. This environment is spread over multiple sites in Europe and working together with other IT staff and teams all over Europe will be essential. SSE will be working in an international environment with a flat organizational structure where initiative is expected and appreciated. Together with the developer, support and management teams, SSE will be a part of delivering IT services with a real impact on human lives in over 42 countries. SSE also ensures that all IT systems will operate according to the desired level of security decided in agreement with the HPI per the business requirements and ARC strategy, and to the applicable Data Privacy (GDPR) regulations.

Job responsibilities and authorities:

  • To install, maintain, troubleshoot and design of a hybrid IT environment using both Microsoft virtualization technology and Azure; and including the networking aspects.
  • working within the team consisting of fellow system engineers reporting to the HPI
  • To design the infrastructure parts of solutions together with architects and developers; critical thinking and outside-the-box proposals are more than welcome.
  • To lead in planning and implementing changes to infrastructure with the goal of enhancing performance and security.
  • To perform and manage IT operations, migrations and disaster recovery operations.
  • To plan and perform software and operating system upgrades and track system/software licensing.
  • To provide 2nd – 3rd level support (help desk) by troubleshooting problems related to network or platform performance, when needed.
  • To document process and troubleshooting material related to systems/networks software and hardware.
  • Provide technical guidance and assistance to other IT Engineers and IT support teams.
  • Perform capacity planning, performance monitoring and tuning, backup/recovery, problem isolation, root cause analysis and resolution, including creation of the preventative measures.
  • To ensure disaster recovery plans are up to date, fully operational and fully in line with the ARC business continuity plan.
  • Support and contribute to the ISO certification for the related processes.

 

Skill requirements and personal attributes:

  • Minimum 10 years hands-on experience as a system engineer
  • Bachelor in a related IT field or equivalent through experience
  • Certifications are a plus but certainly not a necessity
  • English is the primary language, other languages are a benefit but not a necessity
  • Proven experience with Microsoft virtualization, Office 365, Azure, Intune and core components like AD, DHCP, DNS and File & Print
  • Proven experience with both server-side and client-side Microsoft operating systems
  • Proven experience in Networking (LAN, WAN, WLAN, switching, routing, firewall, load balancer, …)
  • Advantage to have experience with Linux based systems
  • Advantage to have experience with Atlassian products like Confluence, JIRA and Bitbucket
  • Advantage to have experience with docker and kubernetes
  • Advantage to have networking experience with managed switches, routers, firewalls and load balancers
  • Advantage to have experience with VMware virtualization
  • Advantage to have experience with storage systems
  • Advantage to have experience with security
  • No fear of documentation; creating, updating and maintaining.
  • Working knowledge of ITIL
  • Basic knowledge of project management

 

Internal and external contacts:

  • All teams in ARC Europe Group
  • Technical contacts from ARC Europe Network and its providers
  • External teams & consultants in the scope of IIT.
  • IT Suppliers and representatives

 

Other Authority 

  • Administrator level access to the IT and network systems of ARC.

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.
0 0 Continue Reading →

Personal Assistant

Your responsibilities:

As a Personal assistant, you will be the right hand of 2 directors (Finance and Operations). Your main responsibilities will be the following:

  • To screen phone calls, enquiries and requests, and handling them when appropriate;
  • To organize and maintain diaries and to make appointments;
  • To produce documents, briefing papers, reports and presentations;
  • To organize and attend meetings/conference calls and to ensure the team is well prepared for meeting and provide complete minutes;
  • To devise and maintain office systems, including data management and filing
  • To book all travel (flights, hotels, car rental, transport) with best price conditions for the Directors and their teams and handle travel expense reports for Directors;
  • To ensure all required follow-up and reporting and to support the departments in other ad-hoc tasks if needed;
  • To carry out background research on internet and to present solutions:
  • To perform a wide variety of administrative tasks in the structure of the Assistant Pool.

 

Your profile:

  • Bachelor or master degree;
  • Min 5 years of  experience as Personal Assistant;/Management Assistant;
  • Team player while being able to act independently:
  • Sense of ownership, discretion and confidentiality;
  • Excellent interpersonal contact and professional manners in multicultural environment;
  • Team player while being able to act independently;
  • Excellent English, knowledge of French or Dutch, other languages are an  asset;
  • Stress resistant and able to handle multiple demands simultaneously;
  • Excellent skills in Powerpoint, MS Excel, MS-Word and MS-Outlook;
  • High responsiveness to call to action, accurate (precise) in communication;
  • Service/support minded and very enthusiastic;
  • Willing to travel occasionally.

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.
0 3 Continue Reading →

International Business Manager

Role and responsibilities:

As an International Business Manager, you will develop new sales channels (automotive) and implement a long-term business strategy.

Your main tasks are:

  • Actively contribute to develop and implement a strategic sales plan for the ARC Europe Group Insurance Products Portfolio
  • Secure a well-planned and coordinated customer approach
  • Secure a strong ARC Europe awareness in the customers’ minds
  • Secure and further develop the existing contracts to generate additional business by extending the assistance cooperation to other trust-marks of the allocated customer and offering the whole ARC Europe product-portfolio
  • Develop insurance related products (for example: Mechanical Breakdown, Warranty on New and Used cars, Gap insurance, tyres insurance…) together with colleagues from Business Development and take the lead in approaching prospectsProfile:

 

Profile:

  • Master degree in Business, applied Economics or similar:
  • Ideally more than 10 years of operational experience obtained in assistance sector (Sales), or automotive after sales with experience in warranty services or  in insurance/ financing sector;
  • Real “hunter” profile, enjoying the research of new leads, capable to analyze their current and future needs in order to align the ARC Europe commercial proposition;
  • Ease and talent in communication and negotiation  with senior management;
  • Ability of interaction and networking within a multinational working environment;
  • Very enthusiastic and resourceful with a strong personality;
  • Team player while being able to act independently;
  • English and French or German fluent in speaking and writing (mother tongue level). Other languages are an asset:
  • Willingness to travel throughout Europe and occasionally out of Europe on a regular basis

 

What we offer: 

 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.
0 2 Continue Reading →

Digital Process Developer

Your role & responsibilities:

As Digital Process Developer, you are in charge of leading, facilitating and monitoring the implementation of new Digital Road Side Assistance processes within the network of Service Providers mainly in customer care centers. You deliver on time the required quality.

You will be in contact with:

  • Digital representatives in Service Providers Operations
  • Digital Program Manager
  • All project teams that are in the scope of the Digital Program

 

Job responsibilities and authorities:

  • Ensure development and implementation of Digital RSA within the Service Provider Network by monitoring planning’s and execution plans of service providers;
  • Design and develop digital operational processes to support Digital Road Side Assistance including cross border situations in close cooperation with Head of Operations and service providers Operations Manager;
  • Define together with IT Business Analyst, service provider and OEM the minimum set of data to support the successful implementation of the process;
  • Promote and ensure process standardization amongst ARC Europe Service Providers;
  • Support Service providers operations department in transition to digital RSA;
  • Organize, coordinate and perform all relevant scenario tests during development of Digital RSA;
  • Organize, coordinate and supervise all end-to-end tests before GO live;
  • Be the SPOC for Digital RSA operations of ARC Europe contracts;
  • Promote and organize best practice exchange;
  • Provide resolution for problems;
  • Report on project status.

 

Profile:

  • Master degree in Business, Applied Economics, or similar.
  • Min 5 years of relevant experience;
  • Digital oriented and strong interest and affinity with the new trends
  • Analytical and structured;
  • Bring leadership and power of conviction;
  • Persistent;
  • Open minded but also Detail-minded and well organized;
  • Good organizational skills and capacity to deliver on allocated tasks and respond in a timely manner to deadlines;
  • Ability to manage priorities;
  • Task-orientated, responsible and autonomous, and continuously improvement-minded;
  • Strong inter-personal and communication qualities within a multi-national context, including discretion, confidentiality, diplomacy and tolerance;
  • Experience in mobility service delivery and or in operational departments within assistance environment

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.

 

0 0 Continue Reading →

Key Account Manager

Role & responsibilities:

As a Key Account Manager, you will work in a multicultural environment and in a dynamic team. Your main client are the car manufacturers. Within the allocate customer group(s), your main responsibilities are:

  • Secure a well-planned and coordinated customer approach;
  • Secure a strong ARC Europe awareness in the customers’ minds;
  • Secure and further develop the existing contracts to generate additional business by extending the assistance cooperation to other trust-marks of the allocated customer and offering the whole     ARC Europe product-portfolio;
  • Develop new products together with colleagues from Marketing.

 

Profile:

  • Master or Bachelor degree in business or marketing;
  • Ideally several years of operational experience obtained in insurance / financing sector, Assistance Sector (Sales), or Automotive After sales;
  • Strong interest for the automotive sector;
  • Positive attitude and solution minded;  enthusiastic and resourceful;
  • Team player while being able to act independently;
  • Good presentation and communication skills;
  • Pleasant, patient, but ‘strong’ personality;
  • Creative and problem solver;
  • English, French and German fluent in speaking and writing (al the three on mother tongue level). Other languages are an asset;
  • Willingness to travel throughout Europe and occasionally out of Europe on a regular basis.

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.

 

0 3 Continue Reading →