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ACTA innovates with their new mobile charger for Electric Vehicles

This week, ACTA have officially launched their mobile charging unit, specifically for electric vehicle. The charging unit comes as a result of the partnership between ARC Europe Group and CLS.

The trend towards E-mobility is clear, the sales of electric vehicles will continue to gain momentum and OEMs have put clean mobility high on their agenda for the years to come, leading to a transformation of the automotive industry and the future of mobility. This evolution will impact the current ecosystem and the assistance we need to provide.

In 2017, ARC Europe Group and Club Logistics Services (CLS) collaborated on a leading project to address one of the major mobility trends associated with lowering levels of pollution, C02 emissions and lowering fuel consumption. ARC Europe Group, roadside assistance leader aims to satisfy their OEM partners, bring solutions to their network of dealers and respond to end consumer clear needs and expectations. CLS offers expertise and experience in innovative charging solutions. The first achievement of this partnership is the mobile charger for EVs.

Always tasked to bring the best innovative solutions to their customers, ACTA, subsidiary of ARC Europe Group, ordered their mobile charger as soon as it was available and are pleased to introduce their first unit, which it is the first one in France. The new patrol vehicle will be operational in Paris as of November 2018.

We are proud to be the pioneers, along with ACTA and CLS in the EVs industry to keep our leadership in roadside assistance, to enable and facilitate the ultimate customer mobility and build a complete new ecosystem, where OEMs, ARC Europe Group, and EV’s infrastructure, partner up to guarantee a safe journey to future eDrivers in France and throughout Europe.” Stated: Stefano SARTI, Managing Director of ARC Europe Group.

Moreover, Raphaël GUIGNIER, Managing Director of ACTA said that “ACTA keeps on innovating and commits to E-mobility. We already offer to our client a wide range of specific services for electric vehicles, such as: breakdown repairs and towing with a specific process and by skilled staff, customer service for car sharing, hotline for charging stations”.

The mobile charger is a modular system made up of three separate packs boxes for easy installation and flexibility. Two of the cassettes house eight of the Lithium cells in each, one additional cassette has the control systems. They are modular, easy to move and can easily be put in other locations or other service vehicle. The weight and dimension of each unit is adapted for ease of carrying, meaning that they can be used in a non-accessible place for a vehicle, for example like a basement. The on-board charging system has been developed within the patrol vehicle that delivers battery power to Electric Vehicles. The battery pack can recharge using the vehicles power while driving in between road service calls and is compatible with a wide range of vehicles.

This solution will comfort end consumer fears, and it is a B2B solution for an OEM and a long-term leasing company, helping avoid towing charges and helps to build a unique and rewarding service.

This new offer extends the current E-mobility services offered by ACTA (breakdown repairs and towing of EVs by skilled staff, customer service for car sharing, hotline for charging stations, …). In addition, ACTA will not stop there, the aim is to have more mobile chargers and propose alternative solutions to the E-mobility assistance.

Stuart DAVIES, CEO CLS said “CLS is proud to partner with ARC Europe Group and ACTA in supporting France’s adoption of Electric Vehicles. Like when motor vehicles first hit the roads over some 100 years ago and founding automobile clubs started carrying fuel cans for stranded motorist. ACTA’s road service vehicles have had to adapted to the change in technology and service demands.

About ACTA
ACTA is a group subsidiary of ARC Europe founded in 1992 by the main European automobiles clubs and is the leader of the roadside assistance in France with clients such as OEMs, rental car companies, dealers, car sharing companies and car fleet. ACTA realised in 2017 a turnover of €69 Million, an increase of 5% since 2016. Every year, ACTA handle with more than 375 000 assistance packages with 500 collaborators (700 during summer period) and deal with almost 2,5 Million of on the multichannel platform.

About ARC Europe Group
ARC Europe Group is the holding company of ACTA and it the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group shareholders are ADAC, AA, ANWB, ACI, ÖAMTC, RACE, TCB & TCS. The Network gathers 42 partners, cover 46 Million of vehicles and have a fleet of 60 000 patrolmen and towing trucks.

About CLS
Club Logistics Services (CLS) is an Australian owned company based in Europe in The Netherlands. Currently their primary business is aiding Motoring Clubs in Europe build their Mobile Battery Programs, with discussions and projects currently underway to extend their service offering.

Press Contact
Diane Dumois
Head of Corporate Communication & PR
diana.dumois@arceurope.com

 

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ANWB NAMED ROAD PATROL TEAM OF THE YEAR

For the second year in a row, Koninklijke Nederlandse Toeristenbond (ANWB) was awarded the title Road Patrol Team of the Year by FIA Region I and ARC Europe Group following three days of intensive training and competition at the annual Road Patrol Training for Excellence. In second place were Automobile Association UK (AA UK) and Auto-Moto Zveza Slovenije (AMZS).

FIA Region I President, Mr Thomas Møller Thomsen said: “Breakdown assistance remains a core business of many Clubs. The event brings Clubs together and gives them a chance to learn from each other. Patrol teams receive training from some of the best experts here and in the end this benefits members who get the highest quality assistance when they need us.’’

Stefano Sarti, Managing Director of ARC Europe Group, said: “ARC Europe Group proudly recognize the hard work and commitment of our road patrols, it’s due to their day to day efforts, that we are known for high-quality services in roadside assistance. The Road Patrol Training for Excellence it’s instrumental for us, we strongly value our patrol men and we would like to honor them with this prize and fulfill our goal, to become the best mobility partner for our customers, in addition to developing new business lines and getting motorists back on the road.”

The event took place from 25 to 28 September 2018 in Vienna, Austria and was hosted by the Österreichischer Automobil-, Motorrad- Und Touring Club (ÖAMTC).

FIA Region I and ARC Europe Group are the main organisers of the event where 19 road patrol teams from across Europe come together to learn the latest techniques and best practice for roadside assistance to help get motorists back on the road. This year, trainers came from two clubs Österreichischer Automobil-, Motorrad- Und Touring Club (ÖAMTC) and the Touring Club de Suisse (TCS), as well as two companies Club Logistic Services (CLS) and ProLux.

About the Road Patrol Training for Excellence

FIA Region I and ARC Europe Group have joined forces to create a best in class training for the road patrol teams in member organisations. The training aims to increase the overall standard of roadside assistance services offered by the participating road patrol teams and to achieve a universally high level for the quality of services offered by FIA Region I Clubs and ARC Europe Group members throughout Europe. Participants in the Road Patrol Training for Excellence will benefit from access to cars from different car brands under contract with ARC Europe Group and learn about common breakdown causes, specific repair information and new car technologies for each of these brands. The event will include both training and assessment sessions and, upon completion, a certification of training. The team achieving the highest scores during the assessment sessions is awarded the title of “Road Patrol Team of the Year”.

For more information:
ARC Europe Group
communication@arceurope.com

Diana Dumois
Head of Corporate Communication & PR
diana.dumois@arceurope.com

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ARC Europe Technical Days

On 11 and 12 April 2018, ARC Europe Group organised a 2-day training on damage-free vehicle entry and tooling and towing solutions with the help of ProLux, one of its preferred partners.
25 participants from 13 Service Providers met at the ProLux training centre in Blaustein, Germany, to be trained on specific tools and to exchange knowledge and best practices, under the supervision of new ARC Europe Technical Automotive Manager Noaman Agoufai.

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ARC Europe Group owns its Russian subsidiary RAMK 100%

On 20 March 2009, ARC Europe SA and Unicor Finance founded the company RAMK (Russian Auto Moto Club) in Moscow. The initial objective of RAMK was to provide roadside assistance in Russia, B2B as well as B2C. After 10 years of activity, RAMK has developed its business, generating 8.6 million euros of turnover according to the latest estimation (2017).

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Drivy and ARC Europe Group, roadside assistance leader, join forces through a unique global partnership

EN/FR – Press Release

  

Drivy and ARC Europe Group, roadside assistance leader, join forces through a unique global partnership

Drivy, the leading car-sharing marketplace in Europe, and ARC Europe Group, the European market leader in roadside assistance, announce their new global partnership, ARC Europe becoming Drivy’s global assistance provider starting today. Indeed, as Drivy accelerates its international expansion, this partnership aims at providing best in class, tailor-made and homogenous roadside assistance services to its users across the 6 countries where the start-up operates (France, Germany, UK, Spain, Belgium and Austria).

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ARC Europe Group goes global

EN/FR – Press Release

ARC Europe Group goes global

Convinced of the globalisation of the automotive industry, ARC Europe Group has started developing its overseas reach since 3 years now, putting in place all necessary resources to realise its global view as well as choosing partners sharing its ambition of taking an active part in the transformation of mobility together.

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#MakeItHomeForChristmas by The AA and FIA Foundation

We are proud to share with you the seizing campaign against texting whilst driving by The AA Trust together with FIA Foundation. Be safe.

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ANWB shares their Electric Vehicle best practices within the Group

On the 6th and 7th of December 2017, ANWB hosted an event in Assen Netherlands, in order to share their learnings and experiences in Electric Vehicles with members of the ARC Europe Group. During the workshop, members of ANWB’s B2B and B2C teams presented the new landscape. Willem Aal, the B2B Director of ANWB, kicked off the discussion, emphasizing the urge of passing through the knowledge in the rapidly evolving Electric Vehicle market. Representatives from various clubs such as ADAC, AA and ÖAMTC attended, more than willing to stimulate the European collaboration on electric solutions.

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ARC Europe Group and Club Logistics Services Extended Partnership

EN/FR – Press Release

ARC Europe Group and Club Logistics Services Extended Partnership
Streamlining environmental benefits, as governments need support to reduce CO2 emissions globally

Vehicle manufacturers started seeing themselves as mobility service providers a while ago.  Together with their suppliers, they invest heavily in digitization and electric mobility in a quest towards diminishing the ecological footprint of transportation ecosystems.

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Road Patrol Training for Excellence 2017

ANWB named Road Patrol Team of the Year

ANWB, The Netherlands was awarded the title Road Patrol Team of the Year by FIA Region I and ARC Europe Group following three days of intensive training and competition at the annual Road Patrol Training for Excellence. In second place was TCB, Touring Club Belgium and HAK, Croatia in third with a special price for EuroAsista, Lithuania.

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