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Careers

The competition for talent never stops, in good times or challenging ones. There is a lot more to us than B2B roadside assistance. ARC Europe is constantly and rapidly evolving - adopting new technologies and moving into new business areas to benefit our network partners & clients. For our employees, that means to explore a wide variety of different tasks and functions in a small but very international, multicultural team.

System Engineer (IT-SSE)

Primary Objectives:

Senior System Engineer (SSE) is in charge of installation, maintenance, troubleshooting and design of a hybrid IT environment using both Microsoft virtualization technology and Azure; including the networking aspects, ensuring all the business and the technical requirements are met. This environment is spread over multiple sites in Europe and working together with other IT staff and teams all over Europe will be essential. SSE will be working in an international environment with a flat organizational structure where initiative is expected and appreciated. Together with the developer, support and management teams, SSE will be a part of delivering IT services with a real impact on human lives in over 42 countries. SSE also ensures that all IT systems will operate according to the desired level of security decided in agreement with the HPI per the business requirements and ARC strategy, and to the applicable Data Privacy (GDPR) regulations.

Job responsibilities and authorities:

  • To install, maintain, troubleshoot and design of a hybrid IT environment using both Microsoft virtualization technology and Azure; and including the networking aspects.
  • working within the team consisting of fellow system engineers reporting to the HPI
  • To design the infrastructure parts of solutions together with architects and developers; critical thinking and outside-the-box proposals are more than welcome.
  • To lead in planning and implementing changes to infrastructure with the goal of enhancing performance and security.
  • To perform and manage IT operations, migrations and disaster recovery operations.
  • To plan and perform software and operating system upgrades and track system/software licensing.
  • To provide 2nd – 3rd level support (help desk) by troubleshooting problems related to network or platform performance, when needed.
  • To document process and troubleshooting material related to systems/networks software and hardware.
  • Provide technical guidance and assistance to other IT Engineers and IT support teams.
  • Perform capacity planning, performance monitoring and tuning, backup/recovery, problem isolation, root cause analysis and resolution, including creation of the preventative measures.
  • To ensure disaster recovery plans are up to date, fully operational and fully in line with the ARC business continuity plan.
  • Support and contribute to the ISO certification for the related processes.

 

Skill requirements and personal attributes:

  • Minimum 10 years hands-on experience as a system engineer
  • Bachelor in a related IT field or equivalent through experience
  • Certifications are a plus but certainly not a necessity
  • English is the primary language, other languages are a benefit but not a necessity
  • Proven experience with Microsoft virtualization, Office 365, Azure, Intune and core components like AD, DHCP, DNS and File & Print
  • Proven experience with both server-side and client-side Microsoft operating systems
  • Proven experience in Networking (LAN, WAN, WLAN, switching, routing, firewall, load balancer, …)
  • Advantage to have experience with Linux based systems
  • Advantage to have experience with Atlassian products like Confluence, JIRA and Bitbucket
  • Advantage to have experience with docker and kubernetes
  • Advantage to have networking experience with managed switches, routers, firewalls and load balancers
  • Advantage to have experience with VMware virtualization
  • Advantage to have experience with storage systems
  • Advantage to have experience with security
  • No fear of documentation; creating, updating and maintaining.
  • Working knowledge of ITIL
  • Basic knowledge of project management

 

Internal and external contacts:

  • All teams in ARC Europe Group
  • Technical contacts from ARC Europe Network and its providers
  • External teams & consultants in the scope of IIT.
  • IT Suppliers and representatives

 

Other Authority 

  • Administrator level access to the IT and network systems of ARC.

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.
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PRICING ANALYST

Primary Objectives

 

1. Work with complex data sets to help determine and set competitive prices to gain market share and achieve revenue goals. This is a highly analytical role that requires pricing analysts to consider data from multiple sources and develop complex pricing models that reflect margins for pricing based on competitor, market, and customer data.

2. In any setting, pricing analyst collaborate with insurance, sales and marketing teams to develop strategies to ensure competitiveness.

Job responsibilities

 

  1. Analyse Pricing Data

Assessing data from a variety of sources and using it to derive insights into pricing strategies. The pricing analyst uses a number of quantitative and qualitative methods to analyse competitor pricing, assess margins, and track customer engagement in order to gain a complete picture of effective pricing strategies for the company’s offerings.

2. Develop Forecasts and Models

The pricing analyst plays an important role in helping ARC Europe Group to forecast its revenues. He/she uses a variety of statistical modelling methods to prepare reports that show the potential impact of various pricing strategies, including their effect on margins and costs and how they will impact profitability and sales volume. As well supports the set-up of insurance risk modelling to support the relations with the insurers whenever the business requires an insured program

  1. Determine Pricing and Marketing Strategies

In this role, he/she works closely with insurance, sales and marketing teams to develop and enact competitive pricing strategies

  1. Develop Pricing Tools

Pricing analysts develop pricing tools that are used throughout the company to improve the time to market answer to customer’s requests. These tools can include dynamic pricing that allows the company to quickly adjust prices to enhance sales volume, speed the decision process and support the relation with the group insurers.

 

Skill requirements and Personal attributes

 

5 years of experience in a similar role in an international environment.

Pricing analysts typically have at least a bachelor’s degree in a field such as mathematics, statistics, or economics. A background finance, or business administration can also be helpful. A past experience in the insurance or financial services sector is considered a plus.

The role requires the following skills:

  • Analytical thinking – pricing analysts successfully examine and assess data from a variety of sources, ranging from competitor pricing data to customer segment profiles and cost data
  • Mathematics – this role requires excellent mathematical skills to derive insights from multiple data sources and utilize them to develop models and provide pricing advice to decision-makers
  • Team collaboration – pricing analysts work closely with insurance, sales, marketing, and operations teams to determine and set prices, so they should be strong collaborators and coordinators
  • Financial forecasting – pricing analysts develop a range of forecasts and models to assist decision-makers with setting and modifying prices, including margin forecasts that reflect seasonal and promotional pricing strategies
  • Problem-solving skills – effective problem-solving skills are vital in this role, as pricing analysts need to devise solutions to drive profitability and support revenue and market share goals
  • Communication skills – pricing analysts should also be strong written and verbal communicators, since they need to present their findings through reports and presentations
  • Language skills – Fluent in English is a requirement

 

Please send your Cv to job@arceurope.com

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Personal Assistant

Your responsibilities:

As a Personal assistant, you will be the right hand of 2 directors (Finance and Operations). Your main responsibilities will be the following:

  • To screen phone calls, enquiries and requests, and handling them when appropriate;
  • To organize and maintain diaries and to make appointments;
  • To produce documents, briefing papers, reports and presentations;
  • To organize and attend meetings/conference calls and to ensure the team is well prepared for meeting and provide complete minutes;
  • To devise and maintain office systems, including data management and filing
  • To book all travel (flights, hotels, car rental, transport) with best price conditions for the Directors and their teams and handle travel expense reports for Directors;
  • To ensure all required follow-up and reporting and to support the departments in other ad-hoc tasks if needed;
  • To carry out background research on internet and to present solutions:
  • To perform a wide variety of administrative tasks in the structure of the Assistant Pool.

 

Your profile:

  • Bachelor or master degree;
  • Min 5 years of  experience as Personal Assistant;/Management Assistant;
  • Team player while being able to act independently:
  • Sense of ownership, discretion and confidentiality;
  • Excellent interpersonal contact and professional manners in multicultural environment;
  • Team player while being able to act independently;
  • Excellent English, knowledge of French or Dutch, other languages are an  asset;
  • Stress resistant and able to handle multiple demands simultaneously;
  • Excellent skills in Powerpoint, MS Excel, MS-Word and MS-Outlook;
  • High responsiveness to call to action, accurate (precise) in communication;
  • Service/support minded and very enthusiastic;
  • Willing to travel occasionally.

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.
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OPS Network Officer

 

Job responsibilities

  • Be the single point of contact for Service Providers for all generic processes related issues, and mitigate between them if required
  • Provide assistance and advice to Service Providers to enable ARC Europe standards to be met or surpassed: this shall include all tools made available to the network of Service Providers such as the KPI tool the ARC Dealer Portal, FDDS etc.
  • Initiate and coordinate general communication to the Network, such as down times, emergency situations etc.
  • Coordinate the rollout of SPARX from operational aspects throughout the network
  • Keep “Service Provider knowledge database” including all relevant information for tenders up to date. If, and when required run a network survey and produce a final report
  • Conduct service provider audits (regular audits and selection audits)
  • Handle complaints between or about service providers and propose corrective actions when relevant
  • Monitor general complaints reports from Network and propose corrective actions when relevant
  • Monitor general B2B KPIs (reception/performance) and support the International Network Manager in issuing relevant penalties
  • Maintain and develop operational network processes, such as the cross-border process
  • Be the single point of contact for all SMARC related operational topics (processes, operational and invoicing)
  • Regularly monitor SMARC KPI’s and provide the International Network Manager with figures and reports
  • Support the International Network Manager in its activities

Skill requirements and Personal attributes

  • Education:   University level

Experience in Operational call centres or Club organisation

  • Languages: English and one other international language
  • Computer literacy: Microsoft Office
  • Analytical, Flexible, Team spirit, well organised
  • Experience in working in a pan-European environment
  • Knowledge of clubs and first-hand experience in provision of all aspects of assistance service
  • Good communication skills

Internal and external contacts:

Internal: all departments, all levels

External: ARC Europe Service Providers and assistance organisations that could become ARC Europe Group Service Providers

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.

 

Please send your candidature to job@arceurope.com

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IT Integration Platform Business Analyst

Primary Objectives:

The IT Platform Integration Business Analyst is responsible for the proper integration of applications/use-case/product into the ARC Digital Platform SPARX and other applications. She/he analyses business requirements, potentially in coordination with IT stakeholders and his/her team leader, s/he clearly describes detailed process flow, data flow, and provides a gap analysis with current capabilities of the platform, the data model. She/he will follow the implementation phase and is responsible to validate the integration and the non-regression based on different tests.

Job responsibilities:

  • Determine operational objectives by studying business needs in gathering information from the business
  • Build workflow charts and diagrams in studying system capabilities and current practises
  • Write Specifications and control Procedures
  • Define project requirements by identifying project milestones, different phases establishing project cost
  • Participate actively in leading project in ensuring that the requirements are met
  • Monitor project progress by tracking activity in publishing reports and recommending actions
  • Pilot User Acceptance Test with Business users and the non-regression test
  • Support Application Deployment/Roll-out in coordination with Network & Operations Department and Business owner
  • Ability to manage technical integration with suppliers and pilot the different phase of implementation
  • Perform reviews on a regular basis and analyses of current processes using operational metrics and report

 

Skill requirements and personal attributes: 

The IT Integration Platform Business Analyst

  • Has proven IT experience level and is able to understand the company business goals and challenges
  • Is able to communicate with the Business and is an actor of the improvement / changes
  • Has a first experience in management of business application or equivalent
  • Has knowledge in BPMN (Business Process Management and Notification)
  • Has an experience in managing suppliers or equivalent
  • Has experience in management and piloting solution integration company
  • Has experience working in an international environment with various national partners.
  • Has experience in managing projects
  • has experience to summarise recommendations and proposals to the Business and the IT staff
  • is “end-user” minded, means he creates IT application for easing end-user life as part of the business benefit
  • has good social skills and acts as a team player
  • has experience with the entire software development life cycle
  • has a passion for IT, the Technology and for the User

 

Internal and external contacts:

  • Business owners at ARC and at Clubs
  • IT representatives for concerned applications at Clubs
  • Suppliers and IT industry representatives

 

Please send your candidature to job@arceurope.com

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Digital Process Developer

Your role & responsibilities:

As Digital Process Developer, you are in charge of leading, facilitating and monitoring the implementation of new Digital Road Side Assistance processes within the network of Service Providers mainly in customer care centers. You deliver on time the required quality.

You will be in contact with:

  • Digital representatives in Service Providers Operations
  • Digital Program Manager
  • All project teams that are in the scope of the Digital Program

 

Job responsibilities and authorities:

  • Ensure development and implementation of Digital RSA within the Service Provider Network by monitoring planning’s and execution plans of service providers;
  • Design and develop digital operational processes to support Digital Road Side Assistance including cross border situations in close cooperation with Head of Operations and service providers Operations Manager;
  • Define together with IT Business Analyst, service provider and OEM the minimum set of data to support the successful implementation of the process;
  • Promote and ensure process standardization amongst ARC Europe Service Providers;
  • Support Service providers operations department in transition to digital RSA;
  • Organize, coordinate and perform all relevant scenario tests during development of Digital RSA;
  • Organize, coordinate and supervise all end-to-end tests before GO live;
  • Be the SPOC for Digital RSA operations of ARC Europe contracts;
  • Promote and organize best practice exchange;
  • Provide resolution for problems;
  • Report on project status.

 

Profile:

  • Master degree in Business, Applied Economics, or similar.
  • Min 5 years of relevant experience;
  • Digital oriented and strong interest and affinity with the new trends
  • Analytical and structured;
  • Bring leadership and power of conviction;
  • Persistent;
  • Open minded but also Detail-minded and well organized;
  • Good organizational skills and capacity to deliver on allocated tasks and respond in a timely manner to deadlines;
  • Ability to manage priorities;
  • Task-orientated, responsible and autonomous, and continuously improvement-minded;
  • Strong inter-personal and communication qualities within a multi-national context, including discretion, confidentiality, diplomacy and tolerance;
  • Experience in mobility service delivery and or in operational departments within assistance environment

 

What we offer: 

  • An interesting job opportunity with plenty of variety in a high level, international, multicultural & multilingual environment and the ability to influence the future of the sector.
  • Salary package in line with responsibilities and market expectations.
  • Easy access office location in Brussels close to the NATO headquarters and Airport.

 

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