ARC Europe and EVBox announce Pan-European strategic partnership to assist EV-driving customers at the charging station.
ARC Europe, the largest supplier and pioneer of B2B roadside assistance and mobility solutions in Europe, and one of the global leaders in electric vehicle charging stations EVBox, have signed a strategic partnership to enhance the electrical shift in providing charging station assistance.
The scope of the EV (electric vehicle) assistance partnership is to provide 24/7 technical support to EVBox customers across Europe; specifically, in the Netherlands, Belgium, Luxembourg, Norway, Sweden, Denmark, and Finland. This partnership is also expected to expand into France, England, Germany, Italy, and Spain in 2020.
By entering into this strategic partnership with EVBox, ARC Europe will simultaneously enhance existing call center capabilities, providing remote technical support to EVBox customers facing issues at a charging station, and provide pan-European support with knowledgeable EV specialists.
Kristof Vereenooghe, CEO of EVBox, says: “As more and more people switch to driving electric, providing the right service and road support becomes a crucial part of our offering. Our customers have to feel that no matter where they are or at what time, we will offer them the support to get back on the road. Our Pan-European collaboration with ARC Europe allows us to live up to these expectations, and we’re excited to continue expanding our European coverage.”
Strong investments from charge point operators, OEMs, and governments show a clear trend for future charge stations. An expected 1 million private and public chargers will be available in Europe as of 2020, growing to an expected 15 million by 2030.
To meet the high demand for EV chargers in Europe, the industry is estimated to spend $17 billion to meet the needs of EV drivers.
Ensuring full coverage for European EV-drivers
As the leader in the driving assistance landscape, ARC Europe’s collaboration with EVBox will extend and develop assistance services, and anticipate future customer demands as part of a natural evolution of the industry, including destinations from home to the office and along the route (roads, highways) to ensure full assistance coverage of EV-driver’s journeys.
Stefano Sarti, ARC Europe Group Managing Director said: “We will also provide assistance on the road thanks to our mobile charging modules, empowering the concept, from Home-Office-Home and on the way; we will always be behind EVBox to assist EV drivers”.
In addition Mr. Sarti mentioned: “By supporting EV drivers, we are as well helping the OEM’s and Fleet companies to enrich their stress free EV offer & peace of mind”.
In addition, the ARC Europe Group recently developed a standardized pan-European EV maintenance standard for roadside assistance by setting-up unique tooling, equipment, and training guidelines for over one thousand road patrols in the BeNeLux area. This maintenance standard currently includes electric vehicles safety measures and repair methods, allowing assistance providers to handle safely any EV incident.
EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 75,000 charging points across more than 55 countries worldwide, EVBox drives sustainable mobility, by bringing durable electric vehicle charging solutions to the world. Since March 2017, EVBox is a part of ENGIE. In 2018, EVBox acquired ultra-fast charging station manufacturer EVTronic.