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Ford & ARC Europe Group signed their continuous partnership in Positive Assistance & Roadside services

ARC Europe Group will become as of 2019 the Roadside Assistance Provider for Ford in the Euro 20 markets for an initial period.

On top, ARC Europe Group will keep providing services in Turkey (through local contract between the Joint Venture, Ford Otosan, and the ARC Service Provider, Marm Assistance), and in 16 European Direct Markets.

In all, ARC Europe Group is expected to cover nearly 1.5 Million New Vehicles (PC and LCV) yearly, plus 2.5 Million vehicles serviced at a Ford Dealership, through the successful Service Activated Roadside Assistance program (by which drivers get their mobility entitlement prolonged).

We are proud to continue our long-lasting partnership with Ford and looking forward to expanding our service portfolio in connected and mobility services. We consider Ford a strong player in the automotive industry, we are pleased to share our vision in Positive Assistance, which will enable us to prevent and predict breakdowns and ultimately to enhance customer’s experience journey along the roadside”, said Stefano Sarti, Managing Director, ARC Europe Group

Ford Motor Company and ARC Europe signed their first Framework Agreement in 2005, and the cooperation has been prolonged and expanded throughout the years.

Focus of the renewed partnership will lie in digitalization, connectivity, innovative and tailored customer services like services adapted to Electrified Vehicles and Fleet Customers.

 

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Club Auto Announces Rebrand to Xperigo

MARKHAM, ON, Feb. 5, 2019 /CNW/ – Club Auto Roadside Services Ltd., a leading provider of automotive services in North America, yesterday announced the company’s rebrand to Xperigo. The name change is the result of an extensive rebranding effort designed to reflect the evolution of the organization and reinforces the company’s commitment to managing customer experience in the evolving world of automotive mobility.

In 2014, the company’s leadership team engaged with industry stakeholders to assess the company, it’s industry, competitors, and the future of automotive. Based on that research, the company spent the next 4 years executing on a strategy to increase its relevance in the connected car space and position itself as a leading customer experience management partner in the automotive sector. With a stronger value proposition that resonated within the industry, the company experienced significant growth, winning more than 30 new brands as partners over a 3-year period. The rebrand is another important step in the progression of that strategy and to further accelerate our winning approach.

“We have completely transformed our business”, states Sean Grasby, President & CEO. “Now that we have transitioned from a single-service supplier into a valued strategic partner, it was important that our brand emulate a contemporary company that utilizes leading technology to deliver best-in-class customer experience management solutions. While our commitment to the clients we serve will not change, our new branding positions us well for the future of automotive mobility.”

“After almost 27 years of operating under the Club Auto name, the decision to rebrand was not taken lightly,” adds Dan Turner, Chief Operating Officer. “Much had been accomplished under the old brand but the time for change had arrived. The rebrand effort was a year-long process of discovery and creative development that incorporated feedback from team members, clients, prospects, and industry experts. As a service provider that delivers “experiences-on-the-go”, the name Xperigo conveys our commitment to an enhanced customer experience for our clients and their customers.”

About Xperigo
Xperigo has successfully managed customer experiences on behalf of the top automotive brands since 1992. Xperigo has developed a highly integrated service delivery platform that provides real-time access to a suite of automotive mobility services. These services include: Next-Generation Roadside Assistance, Customer Experience Management, Connected Car Services, Emergency 911 Services, Mobile Self-Serve Solutions, Concierge and Professional Services.

SOURCE Xperigo

https://www.xperigo.com/index.html 

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Mobility Experts ARC Europe Group introduce ‘electric jerrycan’

“Think of it as an electric jerrycan”, says Stefano Sarti, patting a large square box at the back of a roadside assistance van. ARC Europe Group is installing these mobile EV chargers in its vans throughout Europe – finally answering the question: “If I get an electric car, who’ll help me when it runs out of charge?” 

Newer electric vehicles (EVs) may have greater ranges and the recharging infrastructure may be getting denser across Europe, but range anxiety is retreating only slowly. It remains the Achilles heel of the drive to electrify our mobility.

Eight charges
And yet, nobody driving a petrol or diesel car worries about running out of fuel. Why? Not just because there’s plenty of fuel stations in Europe. Drivers also know that roadside assistance vans are stocked with enough juice to get them to the nearest fuel station.

But you can’t put electricity in a jerrycan, can you? Well, ARC Europe Group has – sort of. “Together with charging solutions specialist CLS, we’ve developed mobile charging units like this one. They hold about eight charges that can give an EV enough spark to cover a 15 to 20 km distance, so they can get home or to the nearest charging station”, says Mr Stefano Sarti (pictured), Managing Director of ARC Europe Group.

40 countries
ARC Europe Group is the largest supplier of roadside assistance services in Europe, consisting of a network of 42 partner organisations across 40 countries, covering 46 million vehicles with a fleet of 60,000 patrol vehicles and assistance vans. The mobile charging units are already available in 16 countries; the aim is to get at least one mobile charging unit installed in the fleet of each partner organisation.

Each mobile charging unit consists of three separate boxes for easy installation. Two hold eight lithium cells each, the third has the control panel. The units come provided with all the different jacks for the various charging systems currently in operation. “The recharging takes about 1 minute per km of range. So, in 20 minutes you’ll be good to go 20 km”, Mr Sarti explains.

Lighter versions
The battery pack can recharge from the service vehicle’s power as it drives between calls. Thanks to their limited weight and dimensions, the units are easy to redeploy in other service vehicles or even, if necessary, to be moved from the van to a remote location. “Each unit weighs 125 kg, but we’re working on even smaller, lighter versions,” says Mr Sarti.

As these mobile charging units become widespread, EV drivers can drive, safe in the knowledge that professional equipment (and specifically trained personnel) is out there to help them. And that will rip the heart out of what remains of range anxiety. But ARC Europe Group is already thinking one step ahead. “EV assistance is not about the battery only, but also about native connected cars. By collecting real-time data, we want to be able to prevent and predict breakdowns, and make electric driving a zero-breakdown experience”.

Positive assistance
Using connected technology, ARC Europe aims to discern patterns and algorithms that will be able to alert EV drivers when the charge is too low for the journey planned. “We call this form of preventive breakdown remediation ‘positive assistance’. It’s the first time in history this is being done”, says Mr Sarti. One example: “Range anxiety focuses on the EV’s main battery, but there is also the 12- or 24-volt starter battery, which needs to be monitored!”

ARC Europe’s ambitious and holistic EV assistance programme has caught the attention of some OEMs, with which the group is in talks for the provision of white-label EV breakdown services: “This will allow them to offer their customers a seamless brand experience”. Further on ARC’s horizon: a presence in (fixed) charging stations, and assistance for e-bikes. “We’re moving from car assistance to mobility assistance”, says Mr Sarti. “That’s the future!”

Authored by: Frank Jacobs
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ARC Europe Group goes global

EN/FR – Press Release

ARC Europe Group goes global

Convinced of the globalisation of the automotive industry, ARC Europe Group has started developing its overseas reach since 3 years now, putting in place all necessary resources to realise its global view as well as choosing partners sharing its ambition of taking an active part in the transformation of mobility together.

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Road Patrol Training for Excellence 2017

ANWB named Road Patrol Team of the Year

ANWB, The Netherlands was awarded the title Road Patrol Team of the Year by FIA Region I and ARC Europe Group following three days of intensive training and competition at the annual Road Patrol Training for Excellence. In second place was TCB, Touring Club Belgium and HAK, Croatia in third with a special price for EuroAsista, Lithuania.

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#ARCLAB Experience

The first “#ARCLAB Experience” took place on June 29-30 in Berlin Germany, focused on strategic development lines. We gathered field experts of our extensive network, including the participation from our Global partners in Canada, United Stated and Australia, to follow new trends and business models such as start-ups to foster innovation spirit to lead our transformation in our new ecosystems.

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ARC EUROPE GROUP NEW CORPORATE WEBSITE – WE ARE LIVE!!!

ARC Europe Group launched its new corporate website https://arceuropegroup.com. The refreshed site includes changes to navigation, with dropdown menus for both mobile and desktop versions, being a fully responsive and mobile first site.

In addition, ARC Europe Group site improved the structure of the content and there are impactful changes to enhance the navigation experience and reinforce our digital visibility.

We strive to reinforce our presence in mobility and connected services, as well as enlarge our geographical scope from serving Pan-European contracts to Global coverage.

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